Overview
We enabled seamless integration between Salesforce CRM and ERP systems to align customer-facing processes with back-office operations.
Challenge
- Disconnected CRM and ERP systems
- Inefficient order-to-cash processes
- Limited visibility into customer lifecycle
- Poor coordination between sales and operations teams
Solution
- Integrated Salesforce CRM with ERP systems
- Automated order management and customer workflows
- Enabled unified customer data across systems
- Built real-time dashboards for sales and operations
Results
- 30% faster order-to-cash cycle
- Improved customer experience and service delivery
- Enhanced sales and operations alignment
- Better visibility into customer lifecycle and performance
Project Info
- Category: Sales & Customer Operations
- Industry: Sales & Customer Operations
- Platform: Salesforce & ERP
- Location: USA
- Year Of Completed: 2024